How can we help you?

My bank transfer has not reached my iCard account. What should I do?

Depending on the transfer type, there are different processing times:

• Transfers in EUR – regular SEPA transfers usually take up to 1-2 business days to arrive. If your bank supports SEPA Instant Credit transfers, the funds should be available in your iCard account in 10 seconds.
• Transfers in BGN – they usually take 1 business day to arrive. If the transfer has been sent before 1:00 PM (UTC +02:00) on a business day, it’ll be processed on the same day. If the sender's bank supports instant transfers in BGN (blink) and the transfer was sent as such, it will be processed in 10 seconds.
• International transfers – all transfers in other currencies or from countries outside EEA are usually received in 3-5 business days.

If your bank transfer is taking longer than the defined time frame, you may first check with your bank to see if the transfer was executed or if it was stopped for additional checks. 

In case it’s already executed, contact us to make an additional check. Before doing so, please prepare a payment order for the transfer, as well as all details about the transfer (sender, IBAN, amount, currency).