Comment pouvons-nous vous aider?

Where can I check the status of my payment request?

You can easily check all created payment requests at any time from the online platform. Just follow these steps:

1. Log into your iCard for Business online account from here.
2. Choose the 'Payment request' menu from the main navigation.
3. A list with all created requests will be shown, along with their details and status.

Here is a short description of each status:

• Pending - the payment request is still valid but the client hasn’t paid it.
• Expired - the payment request is no longer valid and it can’t be completed. This means that it hasn’t been paid during the defined timeframe and it’s not valid anymore. In this case, you need to create a new one.
• Rejected - the payment request has been cancelled by the user and it is no longer valid.
• Paid - the payee has successfully completed the payment and the amount should be already in your business account.