Your identification session may have failed due to one of the following reasons:
They’re too dark or blurry, the light is reflecting, part of the information is covered, or the document’s not fully visible and readable.
Keep in mind that you can only use government-issued documents that are part of our ‘List with accepted ID documents’.
Make sure that the document you presented hasn’t expired and it won’t expire in the next 3 months.
Keep in mind that there should be no one around you. In case our system detects the presence of a third person, we can’t accept your identification. If you need help during the process, please contact our Customer Support Team.
We don’t accept physically damaged ID documents and, in such cases, you should use an alternative document.
We won’t be able to review your submission if you don’t complete all steps during your identification session successfully.
We don’t offer junior accounts and you must be at least 18 years old to be eligible to use all functionalities of iCard. When you turn 18, you can verify your identity again with your ID document and then we’ll unlock iCard’s financial services for you.
The names you’ve entered during the registration process are different from the ones on the provided ID document during the identification.
In case you didn't find what you were looking for, please contact us for more information.
Contact support